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Claims Services - PERSONAL CLAIMS
We recognise that accidents are stressful; more so when there are injuries involved. At One Stop 2U, we are committed to getting you back on your feet - financially at least, as soon as possible. This is why we place importance in processing your claims in a quick and efficient manner.

House Owner/House Holder

Claims Procedures

In the event of an incident giving rise to a claim, please notify us immediately and provide us the following:

  1. Completed claim form (will be given at time of notification);
  2. Statement of claim incorporating make and model of items claimed;
  3. Purchase bill or receipt, if available;
  4. Police report (for theft and crime related matter);
  5. Documentary proof on cause of loss e.g. technical report (not necessary for fire, flood, theft and bursting/overflowing of pipes and water apparatus);
  6. Replacement quotation for items deemed beyond economical repair. If repair cost is estimated at above RM2,000/-, please obtain a detailed repair quotation;
  7. Photographs showing damages sustained. In the event of flood, you may proceed with the cleaning process if photographing is impracticable.In the event of theft, please proceed with repairs to the building after taking photographs showing point of entry and place where the items were kept before the theft took place.
  8. Fire brigade report in the event of fire ;
  9. Two competitive quotation from potential contractors for repairs and/or re-construction of insured building ;
  10. Certified true copy of property title for building repair claims in excess of RM5,000/-

Where necessary, we will appoint an adjuster to assess your loss upon receipt of your notification. If adjuster is not appointed, you are required to provide the following additional documents:

    1. For Theft
    a) Photograph showing point of entry/exit; and
    b) Location of property stolen.

    2. Lightning Damage
    a) The insured damage item; and
    b) Technical report on cause of loss.

    3. Other Type of Damage
    a) Photograph showing extent of damage

 



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